These Website Terms & Conditions ("Terms") govern your use of the Luxury Wellness Experience website and the booking of any Experience offered by Executive Wellness Services, LLC, operating as Luxury Wellness Experience ("Provider," "we," "us"). By browsing this website, submitting an inquiry, or completing a booking, you ("Guest," "you") agree to be bound by these Terms.

These Terms apply prior to and at the time of booking. Once your reservation is confirmed, you will be asked to review and sign our separate Guest Agreement, Cancellation Policy & Liability Waiver, which governs your stay in greater detail.

1. Acceptance of Terms
By using this website or completing a booking, you confirm that you have read, understood, and agree to these Terms, as well as our Privacy Policy. If you do not agree, please do not use this website or proceed with a booking.

2. About the Luxury Wellness Experience
Luxury Wellness Experience offers a three-day, two-night personalized wellness reset at one of our private properties in Napa Valley or Palm Desert. The Experience is self-directed: guests are free to explore the property and surrounding area at their own pace and to schedule included wellness sessions (yoga, massage, personal training, nutrition consultation) whenever they choose.

Important: Our properties are licensed short-term rentals offering luxury, non-medical wellness amenities. They are not resorts, spas, medical facilities, or licensed healthcare providers. All services are intended for relaxation and lifestyle enhancement only, and are not a substitute for professional medical care.

3. Eligibility

You must be at least 18 years of age to book an Experience or use this website to make a reservation.

You must provide accurate, current, and complete information when booking, including contact details and any relevant health disclosures.

Bookings are intended for individuals, couples, or families of up to four guests, as described on our website.

4. Booking & Payment

Completing an online booking constitutes a request for reservation. A binding reservation is created once payment is received and a confirmation email is sent.

Full payment of the listed investment is due at the time of booking, unless an alternative arrangement has been agreed to in writing with our concierge team.

We accept all major credit cards and standard electronic payment methods.

Prices, packages, and availability are subject to change without notice until a booking is confirmed.

5. Cancellation & Refund Policy
This is a summary of our cancellation policy. The complete terms are set out in the Guest Agreement, Cancellation Policy & Liability Waiver provided upon booking.

Cancellations made seven (7) or more days before check-in receive a full refund.

Cancellations made within seven (7) days of check-in are non-refundable.

Guests who do not arrive and do not cancel in advance will be charged the full reservation amount.

All cancellation or rescheduling requests must be submitted in writing to [email protected].

In cases of illness, emergency, or other extraordinary circumstances, Provider may, at its sole discretion, offer alternative accommodations, a credit toward a future Experience, or another reasonable remedy. Requests should be submitted in writing to [email protected].

6. Health, Safety & Assumption of Risk
Participation in wellness activities, including yoga, massage, personal training, and movement on or around the property, carries inherent risks, including the possibility of physical exertion, muscle soreness, or minor injury. By booking an Experience, you represent that you are in good general health and physically able to participate, and that you will disclose any relevant health conditions, injuries, allergies, or limitations to our wellness practitioners in advance of your sessions.

A complete assumption of risk and release of liability is set out in our Guest Agreement, Cancellation Policy & Liability Waiver, which you will review and sign in connection with your reservation.

7. Website Content & Intellectual Property
All content on this website — including text, images, graphics, logos, and the Luxury Wellness Experience name and branding — is the property of Executive Wellness Services, LLC and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use this content for commercial purposes without our prior written consent.

8. Communications Consent
By providing your email address and phone number, you consent to receive booking confirmations, scheduling updates, and other communications related to your reservation via email and text. You may also choose to receive occasional marketing communications about new offerings, seasonal availability, and updates. Message and data rates may apply. You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by replying STOP to text messages.

9. Limitation of Liability
To the fullest extent permitted by California law, Provider's total liability for any claim arising from your use of this website or your booking shall not exceed the amount paid for the applicable reservation. Provider is not liable for any indirect, incidental, consequential, or punitive damages.

10. Third-Party Links
This website may contain links to third-party websites or services. We do not control and are not responsible for the content, accuracy, or practices of any third-party site.

11. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any dispute arising from these Terms or your use of this website shall first be addressed through good-faith communication with our concierge team at [email protected]. If a dispute cannot be resolved informally, either party may pursue remedies available under California law.

12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our offerings, policies, or applicable law. The most current version will always be posted on this website, and continued use of the website or a new booking constitutes acceptance of the updated Terms.

13. Contact Us
If you have questions about these Terms, please reach out to our concierge team.

Luxury Wellness Experience
Executive Wellness Services, LLC
[email protected] | 415-634-6234

Acknowledgment: By checking the box at booking or submitting your reservation, you confirm that you have read and agree to these Website Terms & Conditions in full.